Multi Agency - Managing Difficult Conversations - Virtual event

Multi Agency - Managing Difficult Conversations - Virtual event
Event Code
SCB/19/0003
Venue
Virtual Learning, .
venue
Trainers
Carline Benoit, Mary Scarlett
trainers
Admin Contact
Target Audiences
Designated Safeguarding Lead, Headteacher (New), Headteacher (Primary), Headteacher (Secondary), Headteacher (Special)
target audience
Event Types
Course
Event categories
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Subjects
Child Protection, Engaging Children & Families, Information Sharing, Multi-agency Working, Safeguarding (Children & Young People), Signs of Safety & Wellbeing
Event description
A course for Multi Agency practitioners aimed at building confidence and improving communication skills when managing difficult or sensitive issues such as FGM, PMH or substance misuse with parents/carers. Raising awareness of how to manage conflict, and providing knowledge of when and how to challenge/escalate inter-professional concerns.
Training objectives
Understand roles and responsibilities in exploring challenging issues with parents, carers or colleagues. Ensuring difficult conversations are well managed with regards to being prepared and maintaining trust and open communication. Raising awareness of how to manage conflict and knowledge of when and how to challenge inter-professional concerns. How to use key messages from Serious Case Reviews for learning.
Learning outcomes
On completion of this course practitioners will: Gain confidence in raising difficult, challenging or sensitive issues with parents, carers and other professionals. Have knowledge of the guidance, legislation and local policies and procedures. Understand and prepare for the potential impact and outcomes of such conversations. Know when to use the escalation policy, and where to seek advice and support. How to use key messages from Serious Case Reviews for learning.
Additional Information
Enquiries
Start Date
Monday 25 January 2021
End Date
Monday 25 January 2021
Closing Date
Monday 25 January 2021
Times
10:00 - 15:00
Maximum Places
30 
Cost
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Number of Sessions
1

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