Adoption and Fostering Worker / Manager, Assessment Worker / Manager, Business Support Worker / Manager, Child Protection Worker / Coordinator / Manager, Children's Centre Worker / Manager, Connexions PA / Worker / Manager, Consultant Social Worker, Disability and Special Needs Worker / Manager, Early Years Worker / Practitioner / Manager, Family Worker / Manager, Manager, Middle Leader / Manager, Principal Social Worker, Social Worker / Manager (Adults), Social Worker / Manager (Children), Substance Misuse Worker / Manager, Support Staff / Worker / Manager, YOT Worker / Manager, Youth Worker / Manager
Course, Virtual Learning
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Safeguarding (Children & Young People)
This training course has been developed in order to provide Wandsworth Councils Children’s Social Services Managers with a firm theoretical and practical understanding of Mosaic navigation, administration and Workflow functions, as well as Wandsworth Councils Mosaic recording standards with a specific focus on manager tasks and practices.
This training aims to provide managers with the skills and knowledge to manage their team's casework and work effectively with the system.
The bespoke modular course focuses on the following themes:
Managing your team's workload
Case Quality Assurance
Manager tasks in Mosaic (authorising requests, case supervision etc.)
Utilising Office 365 technology to work smarter
Only modules relevant to the attendees will be covered to ensure effective training provision.
By the end of this training, attendees will know how to:
Manage Work Folders and case load of the team
Manage new starters, movers and leavers in the team
Allocate cases and assign work to team
Support the team to improve
Quality Assure data within Mosaic
Respond to authorisation requests
Deal with dispute resolutions (where appropriate)
Task Business Support Officers
Utilise naming conventions for case notes and documents
Joining instructions will be sent out a day or two before the session. Training is delivered via Microsoft Teams.