Mosaic for Managers (online)
Event Code
Virtual Learning, .
Anji Petersen
Admin Contact
Target Audiences
Adoption and Fostering Worker / Manager, Assessment Worker / Manager, Business Support Worker / Manager, Child Protection Worker / Coordinator / Manager, Children's Centre Worker / Manager, Connexions PA / Worker / Manager, Consultant Social Worker, Disability and Special Needs Worker / Manager, Early Years Worker / Practitioner / Manager, Family Worker / Manager, Manager, Middle Leader / Manager, Principal Social Worker, Social Worker / Manager (Adults), Social Worker / Manager (Children), Substance Misuse Worker / Manager, Support Staff / Worker / Manager, YOT Worker / Manager, Youth Worker / Manager
target audience
Event Types
Course, Virtual Learning
Event categories
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Safeguarding (Children & Young People)
Event description
This training course has been developed in order to provide Wandsworth Councils Children’s Social Services Managers with a firm theoretical and practical understanding of Mosaic navigation, administration and Workflow functions, as well as Wandsworth Councils Mosaic recording standards with a specific focus on manager tasks and practices.
Training objectives
This training aims to provide managers with the skills and knowledge to manage their team's casework and work effectively with the system.

The bespoke modular course focuses on the following themes:

  • Managing your team's workload

  • Case Quality Assurance

  • Manager tasks in Mosaic (authorising requests, case supervision etc.)

  • Utilising Office 365 technology to work smarter

Only modules relevant to the attendees will be covered to ensure effective training provision.
Learning outcomes
By the end of this training, attendees will know how to:

  •  Manage Work Folders and case load of the team

  •  Manage new starters, movers and leavers in the team

  •  Allocate cases and assign work to team

  •  Support the team to improve

  •  Quality Assure data within Mosaic

  •  Respond to authorisation requests

  •  Deal with dispute resolutions (where appropriate)

  •  Task Business Support Officers 

  •  Utilise naming conventions for case notes and documents

Additional Information
Joining instructions will be sent out a day or two before the session.  Training is delivered via Microsoft Teams.
Start Date
Tuesday 25 May 2021
End Date
Tuesday 25 May 2021
Closing Date
Monday 24 May 2021
14:00 - 16:30
Maximum Places
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Number of Sessions