Mosaic for Business Support Officers (online)
Event Code
SC/21/0927
Venue
Virtual Learning, .
venue
Trainers
Anji Petersen
trainers
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Target Audiences
Adoption and Fostering Worker / Manager, Business Support Worker / Manager, Child Protection Worker / Coordinator / Manager, Support Staff / Worker / Manager
target audience
Event Types
Course
Event categories
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Subjects
Safeguarding (Children & Young People)
Event description
This training course has been developed in order to provide Wandsworth Councils Children’s Social Services Business Support Officers with a firm theoretical and practical understanding of Mosaic navigation, administration and Workflow functions, as well as Wandsworth Councils Mosaic recording standards.
Training objectives
This training aims to provide attendees with the skills and knowledge to record and manage casework inclusive of workflow such as Child in Need, Child Protection and Children Looked After etc.
Learning outcomes
By the end of this training, attendees will know how to:


  • Manage Team Work Folders and their case loads

  • Deal with starters, movers and leavers in the team

  • Assign and bulk assign work

  • Allocate and deallocate workers on cases



  • Use Advanced search functions when searching for people and organisations

  • Understand the importance of a quality Person Summary record

  • Amend Personal Details including addresses

  • Set up and work on a group



  • Upload documents

  • Work competently with Worksteps and workflow in their service area

  • Identify issues with main workflow

Additional Information
Please note the training is delivered online via Microsoft Teams. Joining instructions are sent via an email calendar invite a day before the course.
Enquiries
Start Date
Monday 5 July 2021
End Date
Monday 5 July 2021
Closing Date
Friday 2 July 2021
Times
09:30 - 12:30
Maximum Places
10 
Cost
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Number of Sessions
1